Call Monitoring Services made Easy

Before going deeply in to the Topic, I  would like to summarize about Customer support and Services.

An Organization Builds a product for  its client using proper SDLC technique.

If a Product is built successfully with a proper plan, then it means it has followed the perfect Software Development Life cycle.

After a Product is built, it is sent to the Testing Phase.

Testing is the important phase where the Product is tested against various Test Scenarios.

If testing teams encounter any Issues, They will forward it to Implementation team and If the product is error free, Acceptance testing is performed and the Product is handed over to the Customer.

As soon as the Product is handed over, Then it will be in the Maintenance stage, it means Organization will give an Eagle-eye support when the Product faces any issues.

An Organization is of two types one is Product oriented and another One is service Oriented.

Product oriented companies develops the Product  and Service Oriented Companies offers their services for the Product.

Some companies may have both Product development and Services.

But Some companies develops only product and they get support from the Service oriented Companies which are termed as Outsourcing Companies.

Outsourcing Companies offers services in Back office Services like   Finance, Debt management, Insurance, HR Outsourcing, Payroll Services, Call Monitoring and so on.

Call Monitoring in the sense, Look over the Customer’s calls for our Clint’s Product.

Consider a renowned Mobile Service Provider Company has various Offers and Vast number of Customers.

To manage the Customer’s Queries, Outsourcing  Companies  attends their Queries and Forward their Request to their Clients.

In this process, Customer’s calls are recorded for the Future reference.

If a Customer has some Queries regarding his or her Outgoing calls, he or she can raise the complaints to solve the problem.

Call Monitoring Professionals note their Complaints and forward the Request to Implementation team.

Based on the Complexity of the queries the Complaints are Escalated to the respected Higher Officials.

Here, Professionals records the Queries for the   reference, if in case they might come across the same Problem in future.

Records will be confidential and Stored in the Separate database.

If their Problem is resolved, then they will update the status as Resolved and if in case it is under processing, they will mark it is Opened or Pending.

After the Problem is resolved, Customers will be asked to rate the Call and Service, This may be very helpful for the Professionals to get Incentives.

 

 

Back Office Services

I take Pride In narrating the Experience about Allsec Technologies.

Allsec Technologies is one of the Notable BPO Companies in India. They are located at Chennai,India.

They have branches across the World. Their aim is to deliver a  Classic Service.

Allsec’s  Customer Life Cycle Management Services helps to improve Customer Experience,Reduce in House Staffing Needs and so on.

As a Benefiter, Allsec allows you to Increase the Revenue, Reduce Operational Costs and Streamline the Processes.

Organization expects to maintain the Pin Point view on their Core business,which is the main reason to Look for Outsourcing the Non core Functionalities.

At Allsec, They provide Integrated Back Office Services ,they help us to save our Time and Increase our Operational Efficiency.

With 15 years of Experience, Their Primary goal is to Offer Multiple services like Payroll Services,Data Management, Quality Management, HR&Finance,Call Monitoring Services across the Different Industrial Verticals from different Countries.

Our Functionalities are designed to Organize the  business processes effectively by developing an accountable  interface.

With Allsec, you can be guaranteed of complete excellence in Outsourcing Services in terms of  Standard, Security and Extensive Service.

To know more: Outsourcing Services India

Address for Communication:

Allsec Technologies Ltd.

46B, Velachery Main Road,

Velachery,

Chennai 600 042, India.

Tel: +91-44-4299 7070

Email: sales@allsectech.com and info@allsectech.com

 

 

Payroll Services in India

Payroll is an essential factor of an Organization. Payroll has the Employee Salary, Bonus and other Salary related details.

In short, it is the sum of wages paid by an Organization.

Payroll is managed in a sheet called Pay sheet, which has Records, wages, Reductions and so on.

As soon as the Payroll is calculated it is distributed to the Employees on their Pay day.

Basically the Payroll is a vital factor of an Organization which deals financial accounting.

In the field of accounting, payroll is essential because payroll affects the net income of the Organizations solely.

Payroll is subjected to numerous rules and regulations that companies need to follow.
Of course, Payroll is also astonishingly important to its recipients- the employees of a firm.

An Employee’s temper can be affected in terms of errors and irregularities in the payroll, so a company should provide payroll in precise manner.

Hence an Employee’s payroll may include salary payments, pay check deductions and tax withholdings.

Payroll is unique from other basic accounting factors because payroll involves many federal  as well as state payroll tax and income tax which holds  laws and pay rate calculations.

Consider an Example which narrates about an Employee’s Payroll.

A  is a secretary of XY Company and that Company assigns Word-processing tasks  to Mr.A  and asked him to perform management reports of the Company.

A is expected to be in the Office   during certain hours and his tasks are monitored by his  manager to and changes are made accordingly in his task as per the manager’s advice.

Hence, the Performance of Mr.A is monitored by HR Management and he is awarded with increasing Incentives.

These Incentives are added along with the Salary in the Pay Sheet.

In 1980’s the Payrolls are managed in File based Database.

In this modern world, Payrolls are managed in an unique Application Software called, Payroll management System.

Payroll Management System holds the details about an Employee’s pay and other factors related to it.

You can also get Payroll Outsourcing Services from Third force.

Payroll Services in India finds the massive growth in the field of Outsourcing.

Indian Companies handles the Payrolls of the foreign clients efficiently as we have highly qualified professionals.

Advantages of Outsourcing are High Productivity because of qualified experts and delivery of accurate Reports.

So for the Effective Results, Outsourcing the functionalities will the perfect choice as it reduces our Pressure.

 

Effective Outsourcing Services for Healthy Business

Hi, I could like to narrate about the Outsourcing Companies in India.

We could find the Emergence of many Outsourcing company as the need of Outsourcing increases in the past decade.

Many Big companies get help from Outsourcing Companies to solve their problem and  to centralize their focus on important task of the Business.

Probably they begin with the Complementary agreement.

Companies are looking for outsourcing as a way to grow and glow while restraining Finance and Back Office services needs effort and takes the quality time and money

Outsourcing possesses various advantages. For example, outsourcing allows companies to discover and hire the highly qualified experts for specialized work.

Outsourcing also helps companies to keep more cash on hand, allocating resources for other functions, such as capital improvements and so on.

It’s also moderate in terms of salaries and benefits and it solely scale down the risks and costs.

The advantages of Outsourcing BPO services are, Improved productivity, Utilization of resources, Reduction of cost, Highly improved HR, Ability to change under customer demands and it helps to concentrate on the critical core tasks of the company.

In a survey which is conducted recently, around 75% of CPAs who work for small scale companies felt that their clients do not have the expertise to handle the demands of payroll.

And 70% suggested that their clients’ time would be better spent working on the many other demands of their businesses.

While some small companies handles the Payroll services internally through file based report or Payroll management system software.

Hence Outsourcing payroll lets them to concentrate more on processes and strategies that directly affect their business in future.

Human Resources is the another functionality, which can be Outsourced and it has the benefits like, work saving, eradicating turn over troubles, adapting new skills, avoids overhead costs and so on.

Outsourcing the Back office Services allows a company to be flexible with services offered to requirements of your back office functions.

A back office function rapidly grows as the Company grows.

In such cases, a company concentrates on how the work will get done if you are not well versed in handling it, but with outsourcing support  the work is completed without any interventions.

The business becomes more and more flexible investing into other core areas.

Outsourcing also includes Quality Call Monitoring.

The benefits of Call Monitoring are it pinpoints the Proficiencies and deficits of the Professionals, Customer’s Feedback facilitate the Goal setting process, Tracking the progress Improved quality and so on.

 

Outsourcing Services India

Outsourcing   is a Practice of giving  Control to the Third parties for Back Office Services of an Organization.

Outsourcing may include foreign contracting, domestic contracting and sometimes Offshoring which means relocating a Business function to another Country.

The concept of Outsourcing rose from American Origin “Outside Resourcing”.

Outsourcing also involves the Transferring of Employees or Assets from one Organization to another.

Companies having experience in other areas may contract out data processing, marketing, payroll accounting, and other key aspects of the company to focus on what they do best and this reduces average unit cost.

Two Companies may enter into a Mutual Contract involving an Exchange of Services as well as payments.

Outsourcing the functionalities is to help an organization to perform well in their competencies and to mitigate the shortage of skills.

If we outsource the functionalities, we can pay only when the services are needed and it also reduces the Capital and Operating Expenses.

What is the Primary need of Outsourcing? It reduces the Cost especially for Non core expenses and for Resources. It also reduces labour costs.

Normally, In US, Incentives for Outsourcing the functionalities are highly increasing.

Coming to BPO, It is known as Business Process outsourcing, It is one of the Back Office support.

Many Big companies get Outsourcing services from other companies to concentrate on their Major areas.

Outsourcing Helps an Organization to build a long lasting relationship with other organization and they will be some kind of Knowledge management as well.

BPO is a part of outsourcing that involves the Contract of   providing or getting Operations and responsibilities of a particular business process.

What if the Payroll being outsourced?

Payroll the term defines the Money paid to the Employees.

An Organization may decide to outsource their payroll functions to an Outsourcing service provider.

This reduces the Cost of System, software   needed and   training the employees.

BPO is a kind of Call Monitoring service.

Call monitoring is for Marketing the product and it is mainly using during Maintenance stage of a Product.

Consider a mobile service provider, they have Thousands of Customers and they are Organizing new plans, isn’t?

They have Customer care facility in which Customers can register their Complaints.

Their complaints are solved in mean time based on the Priority.

They also markets the new coming offers to the customers. Yes, this marketing job is performed by Customer support professional.

Hence this process is Called Call Monitoring services.

The Best Outsourcing Company in India

Now a days, there is a big demand for Outsourcing Company as IT firms.They provide Telecommunication services, Process management and so on.

One among the Developing Firm is Allsec Technologies,Velachery,Chennai.

Allsec  technologies  is a global firm  with vast expertise in furnishing   business solutions across various industry verticals.

Allsec , one the top Outsourcing Services in India, is flexible and provides transparent and user friendly services.

Allsec, also one among the reputed BPO companies in India, believes in enhancing the client’s business by taking its process responsibility, improving cost efficiencies, and adding value through continuous process improvements as well as quality assurances.

Allsec, the Call monitoring company in India is spread across 7 cities in US, Philippines and India.

The enthusiastic augmentation among our experts towards the development keeps us at the forefront in this demanding industry.

Allsec’s structured recruitment process attracts a large number of talented youths  from the resource pool available in India and the Philippines.

We manage motivation and retention through well-constructed career path, cross-functional opportunities and performance-oriented incentives.

We offer services such as Call Quality Monitoring, Back office services, Payroll services,Debt management and Collections systems.

The Security and Privacy of customer’s data is a core part of Allsec’s business. We assure and Commit to customer’s information & data security compliance through our Data security programs.

For more details, Please visit: https://www.allsectech.com

Address:

Allsec Technologies Ltd.
46B, Velachery Main Road,
Velachery,
Chennai 600 042, India.
Tel: +91-44-4299 7070
Fax: +91-44-2244 7077

Mail us to: info@allsectech.com